Frequently Asked Questions

We’re here to help your business succeed, so here’s some common questions

A 3PL is well worth considering if shipping and accuracy is a high priority for your business.

 

3PLs offer warehousing and logistics services to support certain (or all) aspects of warehousing and supply chain management.

 

Leading 3PLs will integrate seamlessly into a business’s existing infrastructure, or, will provide guidance on how to enhance your operational, financial, and overall performance.

 

Businesses who work with a 3PL can avoid having to rent space, manage staff, manage freight bookings, organise storage solutions and pick and pack orders – plus many more benefits.

 

This frees up your time to focus on core competencies and revenue growth.

 

Overall, using a 3PL provider can help businesses improve their logistics operations, reduce costs, and focus on their core competencies. If you have any questions or concerns about using a 3PL provider, please don’t hesitate to contact our customer support team, and we will be happy to assist you.

Using a 3PL (third-party logistics) provider can offer a range of benefits for businesses, including:

 

Expertise: 3PL companies are logistics specialists, with the knowledge and experience to manage complex logistics operations. By outsourcing logistics to a 3PL, you can benefit from the expertise of a dedicated logistics partner, allowing you to focus on core competencies and driving revenue.

 

Cost savings: By using a 3PL, businesses can reduce their overhead costs by avoiding the need to invest in expensive warehousing and personnel. 3PL providers can leverage their existing infrastructure and resources to offer cost-effective logistics solutions – you pay only for what you use.

 

Scalability: 3PL providers offer flexible logistics solutions that can be scaled up or down to meet changing demand or market conditions or seasons. This can help businesses respond quickly to changing customer needs or market trends without having to invest in additional resources.

 

Improved efficiency: 3PL providers can offer advanced logistics technology and processes that can help businesses streamline their operations and reduce errors. This can lead to faster and more accurate order fulfillment, improved inventory management, and better overall logistics performance.

 

Expanded reach: By working with a 3PL provider, businesses can access a wider network of logistics resources, including transportation networks, warehousing facilities, and supply chain partners. This can help businesses expand their reach and tap into new markets.

 

Overall, using a 3PL provider can help businesses improve their logistics operations, reduce costs, and focus on their core competencies. If you have any questions or concerns about using a 3PL provider, please don’t hesitate to contact our customer support team, and we will be happy to assist you.

When evaluating a 3PL provider for your business, it’s essential to ask the right questions to ensure that they are the right fit for your needs. Here are five key questions to ask your next 3PL provider:

  1. What services do you offer? It’s important to know what services the 3PL provider offers and whether they can meet your specific logistics needs. Some providers may specialise in certain areas, such as transportation or warehousing, while others may offer end-to-end supply chain solutions.
  2. What industries do you have experience working with? Look for a 3PL provider with experience in your industry, as they will have a better understanding of your specific logistics requirements and challenges.
  3. What are your pricing and service level agreements (SLAs)? Understanding the provider’s pricing structure and SLAs will help you evaluate whether they offer good value for money and whether they can meet your service expectations.
  4. What technology do you use? Advanced logistics technology can help improve efficiency, reduce errors, and provide real-time visibility into your supply chain. Ask the 3PL provider what technology they use and whether they can integrate with your existing systems.
  5. How do you manage risk and ensure compliance? The 3PL provider should have robust risk management and compliance processes in place to ensure that your shipments are secure and compliant with regulations. Ask about their security protocols and compliance procedures to ensure that they meet your standards.

By asking these questions, you can gain a better understanding of the 3PL provider’s capabilities, experience, and approach to logistics management, allowing you to make an informed decision about whether they are the right partner for your business.

Q: Do you offer custom packaging options for my products?

A: Yes, we offer custom packaging options for our 3PL services. Our team can work with you to design and produce custom packaging solutions that meet your specific needs and requirements.

 

Q: What types of custom packaging options do you offer?

A: We offer a wide range of custom packaging options, including boxes, bags, envelopes, labels, and more. We can also create custom inserts, such as foam or cardboard, to protect your products during shipping.

 

Q: Can I provide my own custom packaging materials?

A: Yes, we can work with your existing custom packaging materials. Just let us know what you have, and we’ll work with you to ensure that your products are packaged correctly and efficiently.

 

Q: How much does custom packaging cost?

A: The cost of custom packaging will depend on the type of packaging and the quantity required. Our team will work with you to provide a customized quote based on your specific needs and requirements.

 

Q: How long does it take to produce custom packaging?

A: The production time for custom packaging will depend on the type of packaging and the quantity required. Our team will work with you to provide an estimated timeline based on your specific needs and requirements.

 

Q: Can I change my custom packaging design later?

A: Yes, we can work with you to update or change your custom packaging design as needed. Just let us know what changes you would like to make, and we’ll work with you to ensure that your packaging is updated and produced efficiently.

We integrate with over 110 platforms, so there is a very high chance that we will be able to integrate with your platform too. If the platform that you use is not listed on our integration page, please reach out to our customer support team. We understand that businesses may use a variety of different platforms and we want to help you integrate your preferred platform with our system. Our team will work with you to evaluate the feasibility of integrating your platform and discuss potential solutions. In some cases, we may be able to provide a custom integration or suggest workarounds that can help you use our platform in conjunction with your existing software. We are committed to providing the best possible service to our customers, and we are always looking for ways to improve our integration capabilities. So don’t hesitate to reach out to us if you have any questions or concerns about integrating your platform with our system.

The time it takes to fulfill an order can vary depending on several factors, including the size and complexity of the order, the availability of the products, and the shipping method selected. At Plan A, we strive to process and fulfill all orders as quickly as possible while maintaining the highest standards of quality and accuracy. Typically, e-commerce orders received before 11am are dispatched same day, and order tracking will be provided as soon as the item is scanned out of our warehouse. Please note that shipping times may vary depending on the carrier and the shipping method selected. If you have any questions or concerns about the status of your order, please don’t hesitate to contact our customer support team, and we will be happy to assist you.

Yes, we require all customers to book a timeslot for inbound deliveries to our warehouse. This helps us ensure that we can receive and process your deliveries efficiently and minimise any delays or disruptions to our operations. When you book a timeslot, you will be asked to provide information about your delivery, including the date and time of arrival, the carrier name, and the delivery reference number. Once your timeslot is confirmed, we will provide you with instructions on how to proceed with your delivery. Please note that failure to book a timeslot in advance may result in delays or the inability to receive your delivery. If you have any questions or concerns about booking a timeslot, please don’t hesitate to contact our customer support team, and we will be happy to assist you.

To lodge an ASN (Advanced Shipping Notice), please follow the steps below:

  1. Fill out your custom ASN Request Form
  2. Enter the required information, including the shipping date, carrier name, and tracking number
  3. Add the details of the products being shipped, including the quantity, description, and any relevant serial or batch numbers
  4. Verify that all information is correct and submit the ASN via our helpdesk
  5. Once your ASN has been submitted, our team will review it and confirm its acceptance.

We require all customers to lodge an ASN for every inbound delivery to our warehouse to ensure that we can process your shipment efficiently and accurately. If you have any questions or concerns about lodging an ASN, please don’t hesitate to contact our customer support team, and we will be happy to assist you.

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